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So far Fancia saverimuttu has created 5 blog entries.

Competing for Customers

Customers want more than a result, they want to be treated properly We don’t judge organisations just on the quality of the service they deliver, or even just the content of what they deliver.  We also judge them on HOW they deliver, and the ‘how’ is down to people We have all had the experience [...]

By |April 19th, 2017|Education|0 Comments

Moving to a Multi-skilled Practice

Moving to a Multiskilled Practice.   You’ve all heard the announcement in the supermarket, ‘Will all multiskilled staff go to the checkouts’. What does that mean and what relevance does that have to running a practice?  What the supermarkets are good at is training people to a consistent standard and giving them a sufficiently wide [...]

By |April 19th, 2017|Education|0 Comments

To FFT and Beyond

To FFT and beyond? The Friends and Family Test goes live on December 1st and practices will need to ask patients their view about the service they receive in a prescribed way. The FFT question “We would like you to think about your recent experiences of our service. How likely are you to recommend our [...]

By |February 5th, 2017|Education|0 Comments

Team Building

In earlier times, it was not hard to build a team. The Navy simply sent a squad ashore, rounded up some likely looking lads and hey presto – you have a crew! After time and under severe discipline they would become an effective team. In the civilian world career choices were only for the privileged. [...]

By |July 30th, 2016|Education|0 Comments

A NEW PROFESSIONALISM

It’s hard to think of an area in the public sector where the improvements in management skills had been as dramatic as those in Primary Care.  However, the pace of change shows no sign of slowing and the demands will require a quantum leap in Practice Management Skills.  In previous articles I have talked [...]

By |May 14th, 2016|Education|0 Comments
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