This programme provides the essential skills and techniques to improve service delivery in a wide range of organisations.

Delivered through highly interactive workshops centred around real work based challenges. The assessment requires participants to produce viable proposals for improvement. It draws on established service improvement tools from across all sectors and practically applies these to tangible and measurable service improvement.

Case studies will be tailored to the sector and the client. And the programme is delivered through highly interactive workshops

Cohorts can be from 8 to 12 and are priced on day rate basis regardless of numbers for commissioned programmes. (click for a quotation or to enquire)

What the programme covers

  • Induction
  • Change management and service improvement
  • Customer service design
  • Kaizen, Lean, Six Sigma and Blue Ocean & continuous improvement, and its relationship to service delivery

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