The ILM Level 5 Certificate in Service Improvement provides an advanced and comprehensive range of skills and techniques to deliver quantifiable service improvement in a wide range of organisations.

Delivered through highly interactive workshops centred around real work based service and process challenges. Case studies will be tailored to the sector and the client.

The assessment requires participants to produce a costed business case and project plan for a viable service improvement in their organisation. It draws on advanced but practical service improvement tools from across all sectors and practically applies these to deliver a significant and cashable service improvement.

Cohorts can be from 8 to 12 and are priced on day rate basis regardless of numbers for commissioned programmes.

Programme Content

  • Induction
  • Change management, service assessment & design
  • Service process analysis and design
  • Kaizen, Lean, Six Sigma and Blue Ocean Improvement Project Design
  • Project Clinic

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