The Background to the Sector. The public sector is trying to deliver rising public expectations against a background of reducing funds from central government and local taxation which is effectively pegged. This 'rock and a hard place' position puts high demands on management at all levels to manage more effectively within restricted or shrinking resources. [...]
In a few short years GP practices have moved to become one of the most advanced areas of smaller business in their use of IT, outstripping both the private sector and much of the public sector. Many practices are, or are well on their way to becoming paperless. Many have web sites to handle frequently [...]
Making away days work harder Many organisations run away days for their staff. Many do not, afraid that the freedom such events give, may trigger a moan fest which senior managers will find uncomfortable. It’s true that any gathering which encourages free expression will run the risk of some discomfort for management, but it is [...]
Customers want more than a result, they want to be treated properly We don’t judge organisations just on the quality of the service they deliver, or even just the content of what they deliver. We also judge them on HOW they deliver, and the ‘how’ is down to people We have all had the experience [...]
It’s hard to think of an area in the public sector where the improvements in management skills had been as dramatic as those in Primary Care. However, the pace of change shows no sign of slowing and the demands will require a quantum leap in Practice Management Skills. In previous articles I have talked [...]