Who Is the Programme For?

This apprenticeship is designed for individuals passionate about technology, device repair, and customer service. It’s ideal for those looking to pursue careers in IT support, digital repairs, or hardware engineering across sectors like retail, public services, and tech.

Programme Overview

  • Duration: 13 months (subject to individual progress)
  • Apprenticeship Standard: Device repair technician
  • Location: Fully virtual classrooms

Key Responsibilities as an Apprentice

As a Digital Device Repair Operative apprentice, you will:

  • Repair and Maintain Devices: Diagnose and repair hardware and software issues on devices such as mobile phones, tablets, laptops, and drones.
  • Manage Repair Processes: Book, log, and update repair processes in CRM systems.
  • Ensure Quality Assurance: Use diagnostic tools to perform rigorous tests and maintain high service quality.
  • Customer Service: Communicate with customers, suppliers, and manufacturers through digital channels.
  • Focus on Sustainability: Conduct environmentally conscious repairs using green practices, including recycling and safe disposal of device components.
  • Compliance and Safety: Follow health, safety, and data protection regulations.

Certification

Upon successful completion, you will earn a Level 3 Apprenticeship Certificate in Digital Device Repair, recognised across industries. This certification can lead to roles such as:

  • Mobile Device Repair Technician
  • Digital Support Advisor
  • Hardware Engineer
  • Digital Device Refurbishment Technician

How does the funding work?

Apprenticeships are funded through a levy scheme operated by HMRC, deducting 0.5% of annual payrolls above £3 million. Employers can access this fund by partnering with approved providers like Cherith Simmons.

For smaller organisations, schemes provide 95% funding, which we can access on your behalf. Currently, funding is worth £11,000 per apprentice, making the training effectively free except for the accreditation fee.

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