A complete range of leadership & management hard and soft skills all benchmarked against nationally accredited qualifications from ILM, City & Guilds & AMSPAR.

Choose from a wide range of impactful and engaging half day, 1 day, and 2 day development programmes for staff at all levels – from strategic to operational.

Mix and Match

  • Individual programmes can be combined to deliver tailored programmes unique to your organisation.
  • All are supported by world class learning materials and many are benchmarked.
  • Most programmes incorporate free toolkits to facilitate embedding the learning in the workplace.
  • Delivery is on site nationwide by distance learning via our world class Learning Management System.
  • We will train 15 of your people within a fixed day rate which includes all resources.
  • Our trainers have their own laptops and projectors, you just need to provide the room!

Online booking

  • For a modest extra cost, we can set up online booking for you and issue joining instructions. Call today to find out more – we can usually deliver within 3 weeks.

Operational Leadership and management

  • Leadership, Team Building & motivation.
  • Change Management & decision taking.
  • Recruitment Selection and Interviewing
  • Performance management
  • Time management & delegation
  • Training & induction
  • Chairing meetings
  • Conflict resolution
  • Communication skills
  • Marketing essentials
  • Service improvement
  • Commissioning & procurement
  • Improving customer care
  • Telephone skills for customer facing staff.
  • Contract management essentials
  • Bid writing.

Legal, compliance and finance

  • Business & financial planning
  • Finance for non-financial managers
  • Setting & controlling budgets & cost benefit analysis
  • Employment law
  • Equal opportunities & valuing diversity
  • Child protection – safeguarding
  • Deprivation of liberty
  • Health & Safety essentials
  • Information governance and GDPR

Personal skills development

  • Assertiveness and interpersonal skills
  • Coaching & mentoring
  • Handling difficult situations
  • Influencing and negotiation
  • Stress management
  • Meeting skills
  • Presentation skills (including PowerPoint)
  • Train the trainer
  • Report writing
  • Emotional Intelligence, wellbeing & mindfulness
  • Minute taking
  • Facilitation skills
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