We offer a comprehensive suite of specialist development programmes and short courses for healthcare at all levels. All are accredited by ILM/AMSPAR/ESFA/Ofsted as appropriate.

For new receptionists and administrators
The Primary Care Foundation Certificate (PCFC) an intensive 5 day induction programme for new receptionists and practice administrators

For team leaders, supervisors, and administrators
The ILM/AMSPAR Level 3 Apprenticeship/Diploma in Team Leading

For existing and aspiring GP Practice Managers
CLEVER™ Practice Management ILM Level 5 Certificate – 5-days over 4 months
The ILM/AMSPAR Level 5 Apprenticeship /Diploma in Primary Care Health Management

For senior clinical and management leaders
CLEVER ™Clinical Leadership ILM Postgraduate Level 7 Certificate – 6 days over 5 months

Primary Care Foundation Certificate (PCFC)

An intensive 5-day programme for new Practice reception and administrative staff.

The programme will teach pre-work knowledge, skills and behaviours which enable the new receptionists and administrators to be immediately productive in any practice they join.

The programme is designed to increase motivation and loyalty to reduce front line staff turnover.

All modules are delivered face to face ( with the exception of Medical Terminology) and are supported by AMSPAR, ILM and Ofsted approved learning materials and references.

How does the funding work?

These programmes are commissioned programmes that cost on a cohort basis with a maximum of 15 participants per cohort. The special NHS day rate is £1,025.00 per cohort day plus an individual certification fee of £35.00.

What certification will participants receive? & What is in the programme?

Successful completion of the course results in an AMSPAR Certificate of Attendance.

The programme content is approved by AMSPAR to provide a stepping-stone for further accredited practice staff development.

Day 1

Background and introduction to NHS Primary Care

Day 2

Managing the patient journey

Day 3

The legal & moral aspects of the Practice

Day 4

Medical Terminology and Jargon – part eLearning/part distance self-completion

Day 5

Handling patient relations
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